ANDREA BRUNO CONSULTING / SERVICES

Salesforce consulting and implementation, from processes to launch.

A CRM project works when it reflects how people work. Salesforce consulting starts with your business processes: customers to follow, information to share, activities to organise and decisions to make. Together, we define goals, priorities and a sustainable scope before configuring the platform.

When Salesforce consulting helps

You may be starting without a CRM, replacing fragmented tools or improving an existing Salesforce setup. If users still work outside the system, data is unreliable or tasks involve repetitive steps, we first analyse the causes. We start by understanding what gets in the way of everyday work and which improvements would be most useful.

From analysis to configuration

We gather requirements with business stakeholders and define the data model, roles and main workflows. We configure objects, fields, screens, permissions and automation. We make the most of standard features before introducing customisation; code and integrations become part of the project when they address a specific need.

Migration, testing and training

Migration requires identifying data sources, checking quality and duplicates, and agreeing on field mappings. User testing validates real scenarios, not just screens. Documentation, training and guidance are defined in the proposal so your team knows what to expect at handover.

What we agree before starting

Activities, responsibilities, timelines, costs, dependencies and exclusions are made explicit. We can work on a defined-scope project or support your team on a day basis. Salesforce licences are separate from consulting; changes to scope are assessed together.

Questions about this service

How long does a Salesforce implementation take?

It depends on processes, data, integrations and user availability. After initial analysis, we propose a plan with phases and dependencies rather than an unverified standard timeline.

Can you work on an already configured CRM?

Yes. We review the existing configuration and automation before proposing fixes or new features.

Let’s start with your needs.

Tell us about the process you want to improve and your current CRM setup.

Let’s discuss your project ↗